TRY IQOS Terms and Conditions:

Date last revised: 28th May 2019

This programme is a Philip Morris Limited ("PML", "we", "us") programme which is operated by PML’s trusted business partner Forward Vaping Limited ("FVL").


To be eligible to participate in this programme, you must be over the age of 18 and you must be a current smoker.

Acceptance of Terms

When you place a TRY IQOS order either online or over the phone with a PML representative, you agree to these Terms & Conditions as well as the IQOS Terms and Conditions.

Personal Information

"FVL" will collect and store some of the personal information you provide when you place a TRY IQOS order for the purpose of processing your order, creating an IQOS customer account for you, and for contacting you about IQOS. We do not store any financial information you provide but this may be stored by our payment services providers. Please read our Privacy Policy for more information about how we use and protect your personal information.

Placing an Order

HEETS must be purchased upfront at the Recommended Retail Price (RRP) indicated at the time of purchase. When you place a TRY IQOS order, you will immediately be charged the RRP for the packs of HEETS minimum of 2 packs to be included in your TRY IQOS package. By law, HEETS purchases are not refundable - this applies even if you wish to return your IQOS device at the end of your trial. When you place a TRY IQOS order, you will not immediately be charged for the IQOS device kit. At the end of your trial, you can decide to keep your IQOS device kit at which point FVL will charge you the amount indicated at the time for your IQOS device kit.

Device Upgrades

PML may within its own discretion offer you an IQOS device upgrade at the end of your trial. Referrer codes cannot be used against offers to upgrade your IQOS device.


Upon processing payment for the Try IQOS your chosen device and selected HEETS will be shipped to the address provided by you, via the FVL distribution centre.

Returns and Refunds

HEETS cannot be returned or refunded. At the end of your trial, you can decide to keep your IQOS device kit. Upon confirming this with your PML representative you will be charged for the cost of your IQOS device. Should we not receive any communication from you regarding this decision we automatically charge you after 30 days of your initial order. Should you wish to return the IQOS device at the end of your trial please inform your PML representative. If we receive your IQOS device within 30 days of your initial order the second payment will be cancelled. If for whatever reason you wish to return your IQOS device kit after you have decided to keep it and after payment has been taken by FVL, our Returns and Refunds polices in the IQOS Terms and Conditions will apply.

Customer Care and Communication

As part of the TRY IQOS programme, your PML representative (Coach) will contact you at various points during your trial via email, WhatsApp or telephone to provide you with the support you need to get started, and to see how you are getting along. If you have opted-out of receiving marketing communications, you will still receive our Customer Care communications but we will not send you any marketing communications. If you opt-in to receive marketing communications from us, we do not share your details with any third party marketers. You may opt-out of receiving any future marketing communications from us at any time by following the unsubscribe link provided in each email we send to you.